Refund & Cancellation Policy
We want every purchase on Vidyara to feel safe. This policy explains when refunds and cancellations apply and how to request one.
1. Course & program purchases
Courses, test series and batch programs are digital products — access is granted immediately after a successful payment. Because of this, purchases are generally not refundable once you have started consuming the content (watching lessons, attempting tests or downloading materials).
2. When you are eligible for a refund
You are entitled to a refund if: (a) you were charged more than once for the same purchase; (b) your payment was debited but access was not granted; or (c) a technical problem on our side prevents you from accessing your purchase and our support team cannot resolve it within a reasonable time.
3. Subscriptions & instalment plans
Monthly plans can be cancelled at any time — your access continues until the end of the current billing period, and no further charges are made. Amounts already paid for a completed or ongoing billing period are not refunded. For batch programs paid in instalments, you may opt out of future unpaid instalments as described at checkout; instalments already paid follow the eligibility rules above.
4. How to request a refund
Raise a request within 7 days of the transaction through in-app Support, or using the contact details on our Contact page. Please include the payment reference/order ID and a short description of the issue.
5. Processing time
Approved refunds are issued to the original payment method within 5–7 business days. Depending on your bank or card issuer, it may take additional time for the amount to reflect in your account.
6. Questions
If you are unsure whether your situation qualifies, contact us — we review every request fairly. Reach us through in-app Support or the Contact page.