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Account & helpGet help

Account & help

Get help

Stuck? Ask Vidyara’s team from Help & Support in the app, or email us — a real person replies, usually within a day.

1 min read3 sectionsUpdated 7 October 2026
On this page· 3 sections
  1. 01Support in the app
  2. 02Other ways to reach us
  3. 03Common questions

01Support in the app

  1. 1

    Open Help & Support

    From your profile menu (web) or Settings (phone).

  2. 2

    Choose a topic

    Change my email, Account & profile, Payments & purchases, Courses & learning, or Something else.

  3. 3

    Describe the problem

    Add a subject and a message, then send. “Sent — our team will get back to you.”

Help & Support: send a request and see our replies.
Help & Support in the app: pick a topic, write your message, send.
  • Our reply appears under Your requests and you get a notification: “Vidyara replied to your request.” We usually reply within a day.
  • Each request gets one reply and is then marked Resolved. Need more help? Send a new request.

02Other ways to reach us

03Common questions

How do I change my email?

Open Help & Support and choose Change my email. For your security, our team makes the change.

I forgot my password.

Choose Forgot password? on the sign-in screen, or sign in with an email code. Create your account

I’m signed out on my other device.

Vidyara keeps you signed in on one device at a time. Signing in on a new device signs you out of the old one.

Keep reading

Account & helpPayments and refundsHow paying works, what to do if something goes wrong, and when you can get a refund.Account & helpReport and blockKeep Vidyara kind. Report anything that breaks the rules, and block anyone you don’t want to hear from.Getting startedCreate your accountSign up with your email address, verify it with a six-digit code, then choose whether you’re a student, a teacher or an institute.

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